Support Specialist - Radiotherapy (RT) - Poland

Brainlab

9d•Remote

About The Position

Brainlab is seeking a home-office-based field service engineer located in Warsaw to support radiotherapy and radiosurgery customers. The role covers installation and after-sales service for Brainlab systems, including diagnosis, maintenance, repairs, routine calibration, and preventive maintenance. The position also involves serving as Brainlab’s technical representative to customers, communicating effectively about issues, and helping customers become familiar with Brainlab products. Dedicated trainers provide further customer training. The role involves travel approximately 80% of the time, including work in the employee’s region and Spain, and partly in Portugal and other European countries.

Requirements

Degree or certification in Medical Physics, Medical Dosimetry, radiation therapy technology, or an equivalent field.
Very good informatics knowledge and experience diagnosing IT infrastructure and networking issues.
Proficiency in written and spoken English and Polish.
Excellent social, teamwork, and self-management skills.
Flexibility and willingness to travel around 80% of the time.
Ability to work independently.

Nice To Haves

Good knowledge of linear accelerators.
Prior service or maintenance experience in robotics and/or electromechanics.
Motivation to take initiative and excellent interpersonal skills.

Responsibilities

Install radiotherapy and radiosurgery systems for customers in the assigned region and in Spain, and partly in Portugal and other European countries.
Provide after-sales service for radiotherapy and radiosurgery systems, including diagnosis, service, maintenance, and repairs.
Act as Brainlab’s technical representative to customers by communicating efficiently, understanding problems, and responding appropriately.
Conduct routine calibrations and preventive maintenance services.
Familiarize customers, such as physics teams, with Brainlab products.
Provide service that satisfies customers.