Support Specialist III - Engineering Operations

Denver Health and Hospital Authority•Denver, CO

About The Position

Denver Health is recruiting a mission-driven Support Specialist III for Engineering Operations. Under minimal supervision, this role performs administrative and record-keeping functions and provides clerical and technical support. The position supports department goals by accurately compiling reports and entering information into databases, while communicating with the team to help ensure deadlines and other targets are met. The Support Specialist communicates information, responds to emails and voicemails, and maintains files, records, correspondence, and other paperwork. The role manages office supplies, delivers phone messages, and serves as a contact for internal and external customers and service providers regarding equipment, supplies, and maintenance needs, notifying appropriate personnel as needed. It screens calls and visitors and directs patients or staff to the appropriate personnel. The position arranges meetings, interviews, and conferences; schedules appointments; reserves conference rooms; and coordinates audio-visual equipment. It also maintains employee files in accordance with HR policy, collects and enters data for monthly reports, and attends organizational training as necessary.

Requirements

4–6 years of clerical or administrative experience.
Ability to organize the workday and manage multiple simultaneous projects.
Willingness to learn new techniques and methods and participate in new programs and system changes.
Knowledge of inventory practices and ability to maintain adequate supply levels.
Excellent verbal and written communication skills and good interpersonal and human-relations skills.
Ability to troubleshoot malfunctioning equipment and notify the appropriate repair contact.
Intermediate database knowledge sufficient to research, analyze, and report.
Skill in completing forms and paperwork related to the work assignment.
Ability to create, store, edit, format, print, and revise tables, reports, forms, labels, and other printed materials using available software.
Ability to recognize, initiate, and lead improvement efforts using initiative, judgment, tact, and discretion.
Proficiency in Microsoft Office Suite.

Responsibilities

Communicate information appropriately, respond to emails and voicemails, and maintain files, records, correspondence, and other paperwork.
Maintain office supplies for the employee, department, and assigned department members.
Deliver phone messages accurately and promptly.
Serve as a point of contact for internal and external customers and service providers regarding equipment, supplies, and maintenance, and notify appropriate personnel.
Receive and screen visitor and staff telephone calls.
Refer patient or staff callers to the appropriate personnel.
Arrange meetings, interviews, and conferences; schedule appointments; reserve conference rooms; and arrange audio-visual equipment as needed.
Maintain department employee files and ensure they are up to date and contain the appropriate documents per HR policy.
Collect and enter data in spreadsheets and databases for monthly reports.
Attend organizational training courses as necessary.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and 7 holidays.
100% paid parental leave for up to 6 weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and brand and travel perks.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center.
Career advancement pathways and internal career growth opportunities.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.