Support Specialist II

Centene Corporation•Remote-GA, GA

1d•$23 - $39

About The Position

Provides technical support to ensure proper and effective use of clinical information systems and improve patient care delivery. Assists users with system navigation, troubleshooting, and patient monitoring issues. Collaborates with leaders across functions and disciplines to plan, implement, and evaluate clinical systems and services. Investigates incidents involving clinical information systems, uses application management tools to analyze issues and performance, and works with business stakeholders to identify system enhancements. Contributes to preventative maintenance and continuous improvement plans, provides systems management guidance to end users, and works with engagement teams and business partners to understand requirements and determine solutions through configuration or application development. Coordinates implementation directly or with the Technical Services team. Follows IT service management governance and methodologies, supports risk management, identifies improvement opportunities, documents key processes, and performs other assigned duties while complying with policies and standards.

Requirements

High school diploma or GED.
1–2 years of related experience.
May require vocational or technical education in addition to prior work experience; this may include on-the-job training or continuous learning.
Working knowledge of SQL Server Management Studio, including the ability to run and interpret basic-to-intermediate queries.
Strong analytical troubleshooting skills and attention to detail, including the ability to compare files and identify data-quality or formatting issues.
Advanced professional written and verbal communication skills, including the ability to summarize complex findings in plain language and interact with external partners.
Ability to organize competing requests, document work clearly, follow through on open items, and escalate appropriately.

Nice To Haves

Familiarity with Snowflake/Snowsight and cloud-based reporting concepts; deep development or data-engineering expertise is not required.
Familiarity with Workfront, secure email, S3/file-transfer concepts, and Microsoft Excel.
Experience in specialty pharmacy, pharmacy operations, healthcare reporting, pharma account support, data aggregation, or client reporting.
Vocational or technical education.

Responsibilities

Investigate assigned clinical information system incidents to identify root causes and support the development of fixes.
Use application management software and tools to investigate issues, collect performance statistics, and create reports.
Work with business stakeholders to identify ongoing system enhancements and improve the business performance of current applications.
Contribute to defining and executing preventative maintenance schedules for clinical systems and services.
Contribute to defining and executing continuous improvement schedules.
Provide systems management and guidance to end users to support effective use of technology.
Work with engagement teams and business partners to understand business requirements.
Identify solutions to meet business requirements, including through application configuration or development.
Coordinate solution implementation by completing configurations or handing work to the Technical Services team for application development.
Follow IT service management governance frameworks and methodologies.
Support the identification and management of risks.
Identify and suggest ideas and opportunities for improvement.
Document key processes as needed for technical support.
Perform other duties as assigned and comply with policies and standards.
Serve as a second-line application support and problem management touchpoint.