Program Support Specialist II

Rogue Community College • White City, OR

2d • Onsite

About The Position

Provides technical and administrative support for the Emergency Services (ES) programs as the primary assignment, with additional support for Early Childhood and Elementary Education (ECEE) programs and, as needed, the Allied Health Occupations (AHO) programs in times of vacancy or absence. Serves as the primary departmental information resource for ES programs and collaborates with other Health and Public Service support specialists to ensure consistency, redundancy, availability, and coordinated service across departments. Assists students in ES, ECEE, and, on a tertiary basis, AHO programs with entry into the college and their programs, progression through admission processes, and persistence toward program completion.

Requirements

• An Associate’s degree in business administration, business technology, office systems, or a related field is required.
• A minimum of three years of progressively responsible administrative office and/or customer service experience is required.
• Experience must include use of computers and software applications common to office environments.
• Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609.
• Final candidate will be required to provide official transcripts for required degree.
• Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s).
• Ability to type accurately at 60 wpm; use office equipment, software systems, and college platforms effectively; and navigate college departments and services.
• Ability to establish and maintain effective working relationships with coworkers, students, faculty, external agencies, and the public, and to provide clear, responsive assistance during periods of high demand.
• Possession of a valid Oregon Driver’s License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required.
• Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage.
• Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds.
• Participates in recruitment and retention of students at an individual and institutional level in promotion of student success.
• Embraces and leverages appropriate technology to accomplish job functions.
• Provides high-quality, effective service through learning and continuous improvement.
• Final candidate will be required to show proof of eligibility to work in the United States.

Nice To Haves

• Experience working in a community college, higher education, or academic setting.
• Bachelor’s degree in business, education, or a related field.
• Basic conversational Spanish preferred required for some positions

Responsibilities

• Serves as the primary information source for Emergency Services (ES) programs, responding to inquiries regarding entry, application, and admission requirements; provides guidance to prospective and current students.
• Provides advising support by assisting students with academic planning, prerequisites, registration permissions, and progression toward program admission for ES and ECEE programs, with tertiary support for AHO.
• Develops and maintains advising resources, checklists, forms, and informational materials to support consistent program communication across Health and Public Services.
• Coordinates student onboarding for clinical and field placements, including communicating with clinical agencies and internal departments, submitting required data, and ensuring compliance with Oregon Health Authority (OHA) and facility requirements.
• Monitors and verifies student admission and clinical compliance documentation (e.g., background checks, immunizations, drug screening); maintains confidential student records and communicates status to students and program leadership.
• Collects, maintains, and provides student data for reporting, accreditation, retention, and program evaluation purposes.
• Supports program application and selection processes—including tracking applicant scoring, preparing admission and notification materials, coordinating interviews, and facilitating selection committee activities.
• Greets and assists callers, visitors, prospective students, and enrolled students; answers questions and schedules appointments with faculty and advisors.
• Coordinates annual advisory council meetings, including maintaining contact lists, sending invitations, arranging meeting logistics, and recording minutes.
• Formats, edits, and prepares correspondence, reports, minutes, agendas, applications, and other program documents; ensures accuracy in spelling, punctuation, grammar, and formatting.
• Coordinates textbook orders for ES and ECEE programs each term by meeting with faculty, confirming required editions, and submitting requests to the bookstore.
• Performs general office support functions, including distributing mail, ordering supplies, and maintaining office equipment.
• Maintains program calendars for events, meetings, deadlines, and mailings; represents the department at career fairs, county fairs, and related outreach events.
• May participate in College committees as assigned.
• Engages in professional growth opportunities as assigned.
• Performs other duties as assigned.

Benefits

• The College schedules 15 unpaid closure days annually, separate from paid holidays and applicable leave.
• Public Service Loan Forgiveness Program: full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree