Support Specialist I

Sunstate•Phoenix, AZ

5d•Hybrid

About The Position

IT Support Specialist I at Sunstate Equipment Co. is a role where safety and people are core values. The company emphasizes caring for its employees and offers a competitive salary dependent on experience, with weekly pay. The typical schedule is Monday to Friday, 6 am to 3 pm, with a hybrid schedule (3 days in office, 2 days WFH) available after 60 days. The role is located in Phoenix, AZ.

Requirements

Sharp knowledge in Microsoft desktop applications and Windows OS.
Exposure to Active Directory.
Familiarity with supporting desktop PCs, laptops, iPhones, iPads, Tablets, phone systems, printing systems, network systems and other various hardware.
Excellent troubleshooting skills.
Experience supporting internal customers.
Sharp customer service skills.
Self-motivated, attention to detail, ability to multitask, excellent verbal/written communication skills.

Nice To Haves

Bachelors in IT or a related field.
Exposure to hyper converged infrastructure such as Nutanix hardware.
Exposure to server virtualization.
Familiarity with cloud computing administration leveraging Azure or AWS.
Experience with ITIL.
Experience with a VDI Environment.

Responsibilities

Provide support for internal customers.
Troubleshoot issues with desktop PCs, laptops, iPhones, iPads, Tablets, phone systems, printing systems, network systems, and other hardware.
Administer Active Directory.
Support Microsoft desktop applications and Windows OS.