Support Services Technician - Behavioral Health Admin

Carle Health•Pekin, IL

About The Position

Provides initial contact with consumers and collaborating agencies by phone or in person. The role supports patient service and administrative workflows, including greeting patients and visitors, answering calls, reviewing physician orders, assisting with paperwork and registration, handling specimens, preparing charts, and accurately entering or scanning information. The technician maintains confidentiality, communicates professionally, and completes assignments accurately and promptly, including during peak periods.

Requirements

Basic English reading, writing, and oral skills.
Ability to respond appropriately in customer and coworker interactions and communicate with a wide variety of people.
Ability to maintain confidential information and communicate only facts to recipients or decline to reveal information.
Ability to project a professional, friendly, and helpful demeanor.
Basic computer knowledge, including use of word-processing, spreadsheet, email, and web-browser applications.
Comfort using Windows OS and learning new applications.
Experience with a computer program or software for food service; email client.
Ability to use the usual and customary equipment needed to perform essential job functions.
Ability to travel occasionally to other Carle Health facilities or hospitals.
Required to drive a personal vehicle for business purposes.

Responsibilities

Promptly greet patients and visitors appropriately and courteously.
Maintain confidentiality and discretion.
Use diplomacy and good judgment when selecting communication methods.
Answer calls professionally and accurately record and communicate messages.
Review physician orders to determine the service the patient is to receive.
Educate patients on specimen collection and handle and store specimens according to established protocols.
Complete assignments promptly to reduce customer wait times.
Prepare charts for doctors and nurses, ensuring files are available when needed and contain the proper paperwork.
Ensure timely and accurate registration and specimen handling.
Select and identify the correct patient using appropriate identifiers.
Enter required demographic, insurance, and diagnostic information accurately and completely.
Assist consumers with initial paperwork, explain fees, and copy insurance information as needed for verification.
Copy charts requested by collaborating resources.
Accurately transcribe orders or release orders, and reconcile orders with corresponding orders and labels.
Identify insurance plans correctly and maintain competency on them.
Scan appropriate documents accurately into the EMR.
Review paperwork for completeness and use resources effectively, seeking clarification as needed.
Maintain composure, speed, and accuracy during peak periods.