Behavioral Services Technician

Covenant Health • Lewiston, ME

8d • Onsite

About The Position

St. Mary’s Regional Medical Center is seeking a compassionate and dependable Behavioral Services Technician to join its Emergency Department on first shift. The role supports patients experiencing behavioral health challenges by providing direct and indirect patient care under the direction of a Registered Nurse (RN). The technician helps maintain a safe, supportive, and respectful environment for patients during times of crisis, while protecting patient privacy, confidentiality, and rights and collaborating with the healthcare team.

Requirements

• Basic Life Support (BLS) certification required.
• One year of behavioral health experience required.
• Strong communication and teamwork skills, with the ability to remain calm and effective in high-stress situations.
• Relevant college coursework in mental health technology, behavioral science, social work, or rehabilitation therapy, or completion of a mental health training certificate program, may substitute for some experience as outlined in the position requirements.

Nice To Haves

• High school diploma or GED preferred.
• Maine CNA certification preferred.
• Crisis Prevention Institute (CPI) training preferred or completed before the end of orientation.

Responsibilities

• Provide direct patient care and assist with daily living activities, including personal hygiene, mobility, positioning, and meals.
• Monitor patients and promptly report changes in physical or mental health to the RN.
• Assist with behavioral emergencies using appropriate crisis prevention, de-escalation, and intervention techniques.
• Maintain patient safety by completing required observations, documenting patient activity and care, and following individualized treatment plans.
• Conduct patient, belongings, room, and metal detector searches as required.
• Assist with seclusion or restraint interventions under the direction of an RN, using the least restrictive approach appropriate to the situation.
• Facilitate patient activities and groups as directed by nursing staff.
• Respond to call lights, assist with patient transportation, and maintain a clean environment in accordance with infection control standards.
• Protect patient privacy, confidentiality, and rights while working collaboratively with the healthcare team.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed