Support Services Specialist - Business Office, College of Dentistry

UIOWA•Iowa City, IA

1d•Onsite

About The Position

The Support Services Specialist will support the College of Dentistry Business Office and its revenue cycle. The role helps patients understand insurance coverage and financial responsibilities, including out-of-pocket costs and down payments. It also supports students’ understanding of dental business operations and helps ensure patient accounts and coverage records are handled accurately and in accordance with College of Dentistry policies.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
High-level, fast-paced customer service experience in a financial, health care, or other relevant environment.
Knowledge of healthcare billing and the revenue cycle.
Excellent written, verbal, and interpersonal communication skills.
Strong attention to detail and ability to maintain a high level of accuracy.
Proficiency with word processing, spreadsheets, calendaring, and presentation software, such as Microsoft or Google products.
Ability to maintain professionalism and handle difficult and complex situations.
Demonstrated active listening skills.
Experience using conflict management and resolution skills and de-escalation techniques.
Ability to facilitate positive outcomes by collaborating and working in a team environment.

Nice To Haves

Knowledge of the Health Insurance Portability and Accountability Act (HIPAA).
Awareness of evolving insurance industry submission trends and changes.
Experience using electronic health records.
Knowledge of dental or medical terminology.

Responsibilities

Provide financial guidance regarding insurance coverage, out-of-pocket costs, and down payments.
Approve student lab orders after required payments have been secured.
Manage Medicaid verification and update records to ensure proper coverage.
Review patient eligibility and benefits, and inform providers of coverage lapses.
Educate students about insurance processes and dental business operations.
Respond to patient inquiries about balances, establish payment plans, and collect payments.
Process insurance claims, preauthorizations, and appeals.
Monitor accounts, manage refunds, and maintain compliance with College of Dentistry policies.