Support Services Specialist - Business Office, College of Dentistry

University of Iowa•Iowa City, IA

1d•Onsite

About The Position

The Support Services Specialist supports the College of Dentistry Business Office and its dentistry revenue cycle. The role helps patients understand insurance coverage, out-of-pocket costs, and payment options; supports insurance verification and claims processes; and helps ensure financial and coverage information is accurate. The position also supports students’ understanding of dental business operations and follows College of Dentistry policies.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
High-level, fast-paced customer service experience in a financial, health care, or other relevant environment.
Knowledge of healthcare billing and revenue cycle.
Excellent written, verbal, and interpersonal communication skills.
Strong attention to detail and ability to maintain a high level of accuracy.
Proficiency with word processing, spreadsheets, calendaring, and presentation software, such as Microsoft or Google products.
Demonstrated ability to maintain professionalism and handle difficult and complex situations.
Demonstrated active listening skills.
Experience utilizing conflict management/resolution skills and de-escalation techniques.
Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.

Nice To Haves

Knowledge of the Health Insurance Portability and Accountability Act (HIPAA).
Awareness of evolving insurance industry submission trends and changes.
Experience utilizing electronic health records.
Knowledge of dental or medical terminology.

Responsibilities

Provide financial guidance on insurance coverage, out-of-pocket costs, and down payments.
Approve student lab orders after securing required payments.
Manage Medicaid verification and update records to ensure proper coverage.
Review patient eligibility and benefits and inform providers of coverage lapses.
Educate students on insurance processes to enhance their understanding of dental business operations.
Handle patient inquiries regarding balances, set up payment plans, and collect payments.
Process insurance claims, preauthorizations, and appeals.
Monitor accounts, manage refunds, and maintain compliance with College of Dentistry policies.