Support Services Specialist

AMERICAN GI FORUM NATIONA • San Antonio, TX

9d

About The Position

The Support Services Specialist monitors and reports on company inventory and helps optimize inventory control, stock levels, and anticipated needs. The position also serves clients enrolled in the Support Services Veterans & Family Program (SSVF), processing approved support service requests and issuing corporate checks through accounting software. The Specialist learns grant and expense codes, SSVF eligibility criteria, and restrictions for each support-service category. The role involves assembling requests and supporting documentation, maintaining complete audit-ready files, and providing checks to case managers for client needs such as transportation, clothing, rental services, and bus tickets.

The Specialist may assist with data entry in HMIS/MIS systems and participate in the receptionist pool as needed. The position requires working with case managers, directors, outside agencies, vendors, staff, clients, and community representatives. It calls for professional, respectful communication, confidentiality, sensitivity to program participants, and flexibility as program needs change. Local travel during the business day is expected. The role requires reliable transportation, a current Texas driver’s license, automobile liability insurance, passing drug, background, and driving-record checks, and being bondable.

Requirements

• High school diploma or GED.
• At least 4 years of experience in responsible clerical work and client support services.
• Sensitivity to the needs of clients served.
• Strong attention to detail.
• Ability to multitask.
• Pleasant disposition.
• Computer skills and working knowledge of Microsoft Word and Excel.
• Ability to work independently.
• Dependability.
• Ability to maintain relationships with suppliers.
• Access to reliable transportation.
• Current Texas driver’s license at all times.
• Applicable automobile liability insurance at all times.
• Must pass drug testing and a background check.
• Must pass a driving-record check.
• Must be bondable.

Nice To Haves

• Some college education is preferred.
• Additional work experience, especially with social service agencies in a capacity similar to this position, is considered a plus.

Responsibilities

• Prepare and submit support service requests as needed.
• Serve as a point of contact for approximately 15 case managers submitting support-service requests for clients; support services are issued at least once daily and sometimes twice daily.
• Process urgent support-service requests immediately when required and communicate effectively with case managers, directors, outside agencies, and vendors.
• Follow up with case managers to obtain original receipts.
• Work cooperatively and effectively with staff in providing support services to clients.
• Learn and follow program requirements, regulatory limitations, and eligibility rules for support services.
• Maintain files for all support-service requests and coordinate with case managers to ensure documentation is complete for audit review.
• Coordinate delivery of checks to case managers and ensure requests conform to established guidelines.
• Enter vendor codes, expense codes, and other required coding in the data system for each support-service category.
• Work independently and cooperatively, and adapt to changing program needs.
• Operate standard office equipment as necessary.
• Perform data entry into HMIS/MIS systems as required.
• Participate in the receptionist pool as necessary.
• Interact respectfully and professionally with team members, clients, and community representatives using solution-oriented approaches.
• Maintain confidentiality of information about clients, donors, team members, and the organization, disclosing it only on a need-to-know basis.
• Treat program participants respectfully and with professional care.
• Monitor and report on company inventory and help optimize inventory control, stock levels, and anticipated needs.
• Process approved support-service requests and issue corporate checks through accounting software.
• Compile support-service requests with applicable documentation and maintain files for auditing purposes.
• Provide checks to case managers for client support needs such as transportation, clothing, rental services, and bus tickets.

Benefits

• Retirement program with 6% employer matching.
• $500 monthly company-provided allowance for dental, health, and vision insurance.
• 12 hours of PTO monthly after completing the probationary period.
• Employer-provided life insurance.
• 5% salary increase after completing the probationary period.
• 14 paid holidays.
• Quarterly cell phone stipend, subject to completion of 30 days.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED