SUPPORT SVCS CLK III

Orange County Public Schools•Orlando, FL

About The Position

Under direct supervision, the Support Services Clerk III performs duties associated with the day-to-day operations of a school-based or district-based office. The position provides clerical support involving complex databases and spreadsheets, FTE processing and student scheduling, and other office functions. The employee performs related work as directed. The role requires accurate and timely handling of information and customer requests, operating computers and office equipment, and keeping current with technology used by OCPS. The district supports attendance at training to maintain the technology skills needed for the position. Reasonable accommodations are available to qualified individuals with disabilities upon request.

Requirements

High school diploma or GED.
Up to two years of previous experience and/or training involving clerical or secretarial work, or an equivalent combination of related education, training, and experience that provides the required knowledge, skills, and abilities.
Ability to calculate and tabulate data and perform related computational tasks.
Ability to exchange information to obtain information or clarify details within established policies, procedures, and standards.
Ability to operate equipment, machinery, tools, and materials used to perform essential functions.
Ability to use reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, and potentially use fractions or interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise some independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in carrying out generally defined duties that may involve frequent change.
Ability to exert light physical effort in sedentary-to-light work, including occasional lifting, carrying, pushing, or pulling objects weighing 5–10 pounds, and to work for extended periods at a keyboard or workstation.
Some tasks require visual perception and discrimination, oral communication, and the ability to perceive and discriminate sounds.

Responsibilities

Respond to internal and external customers in a timely, accurate, courteous, and empathetic manner, representing OCPS positively.
Create and maintain databases and spreadsheets to generate reports and statistics; at the elementary level, this may include FTE processing and student scheduling.
Request work orders for office equipment and assign and schedule incoming work order requests.
Maintain supply inventory through inventory counts and ordering supplies.
Screen, prioritize, and route telephone calls; provide customer support and answer routine questions or concerns about school or work-location operations.
Reconcile bills and statements and review them for inconsistencies.
Assist in training new staff members.
Prepare work-location payroll, verifying overtime and information on timesheets and certificates of absences.
Prepare purchase order requests.
Manage fixed-asset accounts for the school or work location.
Calculate and compile statistical information for month-end or year-end reports.
Maintain various student and staff personnel records.
Perform routine office duties such as filing and faxing documents as needed.
Operate a computer to enter, retrieve, review, or modify data, using word-processing, database, and other software programs.
Operate machinery, equipment, and tools associated with department activities, which may include a typewriter, postage machine, or fax machine.
Keep up to date on current technology used by OCPS as appropriate to the job, and attend district-supported training to maintain required skills.
Maintain timely and accurate information as part of job responsibilities.
Perform related duties as directed.