Support Services Associate

AAA Mountain West Group • Paradise Valley, AZ

3d

About The Position

The Support Services Associate provides administrative and operational support at an automotive repair location. The role helps arrange customer transportation while vehicles are being repaired, supports record keeping and document storage, receives parts and processes returns, and backs up Service Advisors by managing repair orders in the shop management system. The associate may also answer phones, assist with invoicing and payments, and perform other duties assigned by the manager. Travel to different locations may be required as needed.

The position requires a high school diploma or equivalent, two years of experience in retail, sales, or service, a valid driver’s license with an acceptable driving record, effective communication and organizational skills, basic math and computer skills, and a focus on member service. Physical duties include lifting or carrying up to 40 pounds and sitting, standing, bending, kneeling, pushing, reaching, and lifting.

Requirements

• High school diploma or equivalent certification (GED).
• Two years of experience in the retail, sales, or service industry.
• Valid driver’s license and acceptable driving record.
• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity.
• Effective organization, interpersonal, and negotiation skills.
• Ability to work scheduled hours as necessitated by business need.
• Math and computer skills, including experience with word processing, spreadsheets, browsers, and email.
• Member service focus.
• Ability to lift and/or carry up to 40 pounds.
• Ability to sit, stand, bend, kneel, push, reach, and lift.

Responsibilities

• Arrange and/or administer customer transportation during vehicle repairs using rideshare, rental, or company vehicles.
• Perform clerical and administrative duties to support accurate record keeping and secure document storage.
• Receive parts and process returns.
• Create, modify, and finalize repair orders in the shop management system as backup when Service Advisors are unavailable.
• Answer phones when necessary.
• Assist with invoicing and processing payments when necessary.
• Perform other duties as assigned by the manager.
• Travel to different locations as needed.

Benefits

• 11 paid holidays.
• Up to 17 days of PTO in the first year, with accrual beginning on day one; 22 days off in the second year.
• Medical, dental, and vision benefits.
• Wellness program.
• 401(k) matching: $1 for every $1 contributed, up to 6% annually.
• Tuition reimbursement for ASE certifications.
• Free AAA membership.
• Numerous employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED