Customer Support Services Associate

Nestle Operational Services Worldwide SA•Seattle, WA

22h•$46,833 - $74,410•Hybrid

About The Position

This role is responsible for accurately processing and administering commercial coffee equipment orders and service programs. It involves cross-functional coordination, issue resolution, and service planning. The associate serves as a central point of contact for sales support, service escalations, and order management activities to promote operational excellence and customer satisfaction. The position follows a hybrid work schedule, roughly 6:00 a.m. to 2:30 p.m. Pacific Time, Monday through Friday. It is not eligible for visa sponsorship.

Requirements

High school diploma required.
Experience in logistics, operations, transportation, or supply chain is strongly preferred.
Knowledge of MS Office applications, including Outlook, Word, and Excel, as well as SAP and Salesforce.
Self-motivated and able to work independently.
Aptitude for systems technology and software applications.
Strong collaboration skills and clear communication by phone and email.
Attention to detail and consistency.
Ability to solve problems.

Nice To Haves

Associate’s degree or higher education, or an equivalent combination of education and experience.
Experience in logistics, operations, transportation, or supply chain.

Responsibilities

Validate and process commercial coffee equipment orders using SAP.
Coordinate across functions to resolve account setup issues affecting equipment orders.
Create and initiate planned equipment service work orders for service agents using SAP and Outlook.
Support field sales with equipment and program questions and concerns.
Resolve order issues, including shipment damage, loss, and misdirection.
Act as the planned service escalation point.
Work daily from team shared email boxes.
Perform other projects and duties as assigned.