Credit Services Associate – Customer Account Support

the Opportunity•New Braunfels, TX

4d•Onsite

About The Position

TalentBridge is partnering with an established, growing organization to hire multiple Credit Services Associates for its customer account support team in New Braunfels, TX. This is an excellent opportunity for candidates with backgrounds in accounting, accounts receivable, credit, collections, or customer service who are looking to build a long-term career with opportunities for advancement. While experience in accounting or credit is highly desirable, we are also open to customer service and call center professionals who are comfortable working in a fast-paced environment and eager to learn financial account processes.

Requirements

1+ years of experience in customer service, call center operations, accounting support, accounts receivable, credit, or collections.
Experience handling high-volume customer calls and resolving account inquiries.
Basic proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask and navigate multiple computer systems efficiently.
Strong communication, problem-solving, and organizational skills.
Comfortable discussing outstanding balances and requesting payment when appropriate.
Ability to work independently in a structured, fast-paced environment.
Must be available to work onsite in New Braunfels, TX.

Nice To Haves

Previous experience in accounts receivable, billing, credit, or collections.
Familiarity with invoices, account reconciliation, payment processing, or customer account management.
Experience with SAP, Salesforce, or other accounting and financial systems.
Background in financial services, business-to-business customer support, or credit operations.

Responsibilities

Handle approximately 70 inbound customer and internal calls daily, providing professional and efficient account support.
Assist customers with invoice requests, account statements, payment inquiries, and payment processing.
Review customer accounts to identify outstanding balances, credits, and payment activity.
Communicate account balances and payment obligations clearly and professionally.
Research and resolve billing discrepancies and routine account questions.
Process customer requests and respond to account-related emails.
Navigate multiple systems simultaneously while maintaining accurate account documentation.
Meet established productivity, quality, and customer service expectations.