Customer Service Representative - Credit Services

Haverty Furniture Companies, Inc•Chattanooga, TN

About The Position

This is a full-time position requiring 40 hours per week. Typical working hours are either 9:00 AM–6:00 PM or 10:00 AM–7:00 PM. The role includes working two Saturdays per month from 10:00 AM–5:00 PM; employees scheduled on Saturday receive a weekday off during that same week. The weekly schedule may be Monday–Friday or Tuesday–Saturday, depending on the Saturday shift. As a Customer Service Representative for the Havertys Furniture Credit Services Center office, you assist customers and Havertys employees with furniture purchase financing and other financially related duties. You issue purchase refunds, process payments, assist with gift cards, administer customer financing options, review applicants’ credit reports and credit arrangement options, and answer credit-related questions from sales associates, branch managers, and customers. Additional duties include answering incoming calls from store personnel and consumers about refunds, third-party financing, and credit card processing; processing incidents submitted in response to requests from Havertys stores; helping store personnel and customers resolve gift-card purchase issues; handling refund approvals regardless of the financing selection; maintaining customer confidentiality; and performing other duties as requested by a supervisor.

Requirements

High school diploma or general education degree (GED).
High-school-level or above math skills, including multiplication and division.
Proven ability to work with financially related problems and transactions.
Above-average written and verbal communication skills, including experience writing and responding to email while interacting with customers and financial institutions.
Ability to communicate effectively with team members, customers, clients, and other employees of the organization.
Knowledge of Microsoft Office 365, including Outlook, Excel, and Word.

Nice To Haves

Proven office financial experience is highly desired.

Responsibilities

Assist customers and Havertys employees with furniture purchase financing and other financially related duties.
Issue refunds on purchases and process payments.
Assist with gift cards and administer financing options for customers.
Review applicants’ credit reports and credit arrangement options, and answer credit-related questions from sales associates, branch managers, and customers.
Answer incoming calls from store personnel and consumers about refunds, third-party financing, and credit card processing.
Process incoming incidents received in response to requests from Havertys stores.
Assist store personnel and customers with issues related to gift-card purchases.
Handle the approval process for purchase refunds regardless of financing selection.
Maintain customer confidentiality.
Follow other instructions and perform other duties requested by the supervisor.