Director of Credit Services / Customer Compliance

The Antigua Group•Peoria, AZ

About The Position

This role is responsible for managing all aspects of a credit services department, including staffing, efficiencies, order release, new account backups, and collections. The position involves working with major retailers, sales managers, and sales representatives on various account issues such as credit lines, past due accounts, and credit memo problems. The Director will also handle month-end closing for credit, including aging reports, agency aging uploads, debit memo reports, and critical lists. Additionally, this role requires staying updated on credit and collections laws and advising senior leadership on acceptable practices.

Requirements

10+ years of credit, commercial collections, and management experience required.
Experience working with large retailers.
Experience with vendor compliance issues, returns/credit memos, vendor forms, compliance forms, credit card charges, and security measures.
Proficient in Excel and Word.
Must know commercial credit laws and rules.
Ability to learn various computer programs (e.g., D365, Sales Force, Bill Trust).
Financial statement analysis skills.
Ability to work well with all forms of management and sales.

Nice To Haves

Accounting knowledge is very helpful.
NACM or NACS group experience helpful along with other credit reporting services.

Responsibilities

Maintain an acceptable delinquency rate of 3.0% or below in collection goals.
Manage all aspects of a credit services department, including staffing, efficiencies, order release, new account backups, and collections.
Work final demand letters received from credit reps to determine collectability or if they should be turned over to an outside agency.
Review legal files turned over to outside agencies with the help of an operations assistant.
Resolve account discrepancies related to discounts and pricing, and prepare credit memos when necessary.
Approve all credit memos exceeding certain dollar amounts from different departments.
Manage sales tax as it relates to orders, including any state tax audits.
Collaborate with major retailers, sales managers, and sales representatives on various account issues (e.g., credit line issues, past due issues, credit memo problems, new ideas).
Handle all month-end closing for credit, including aging reports, agency aging uploads, debit memo reports, running statements, and critical lists.
Work with CFO or controller on specific reserves and advise on past dues exceeding certain limits.
Stay up-to-date on current laws of credit and collections.
Advise CEO, CFO, and sales managers on acceptable credit and collection practices.