Director of Credit Services / Customer Compliance

The Antigua Group Inc•Peoria, AZ

About The Position

This role is responsible for managing all aspects of a credit services department, including staffing, efficiencies, order release, new account backups, and collections. The position involves working with major retailers, resolving account discrepancies, managing sales tax, and ensuring compliance with credit and collection laws. The Director will also handle month-end closing procedures for credit and advise senior management on credit-related matters.

Requirements

10+ years of credit, commercial collections, and management experience required.
Experience working with large retailers, vendor compliance issues, returns/credit memos, vendor forms, sales tax, compliance forms, credit card charges, and security measures.
Proficient in Excel and Word.
Knowledge of commercial credit laws and rules.
Ability to learn various computer programs such as D365, Sales Force, Bill Trust, etc.
Financial statement analysis skills.
Ability to work well with all forms of management and sales.

Nice To Haves

Accounting knowledge is very helpful.
NACM or NACS group experience helpful along with other credit reporting services.

Responsibilities

Maintain an acceptable delinquency rate of 3.0% or below in collection goals, working with certain accounts and all major retailers.
Manage all aspects of a credit services department, including staffing, efficiencies, order release, new account backups, and collections.
Work final demand letters received from credit reps to determine collectability or if they should be turned over to an outside agency for collection.
Review legal files turned over to outside agencies with the help of an operations assistant.
Resolve account discrepancies related to discounts and pricing, and prepare credit memos when necessary.
Approve all credit memos exceeding certain dollar amounts from different departments.
Manage sales tax as it relates to orders, including any state tax audits.
Collaborate with major retailers, sales managers, and sales reps on various account issues such as credit line issues, past due issues, credit memo problems, and new ideas.
Handle all month-end closing procedures for credit, including aging reports, agency aging uploads, debit memo reports, running statements, critical lists, and others.
Work with the CFO or controller on specific reserves and advise on past dues exceeding certain limits.
Stay updated on current credit and collection laws and advise the CEO, CFO, and sales managers on acceptable practices.