Support Services Associate I

Lake Cumberland Home Health

3d•$14 - $17

About The Position

This is an entry-level position under limited supervision providing support to one or more programs, such as clinical, home health, or environmental services. The associate prepares routine letters and other materials, answers a multi-line phone system, enters data, interacts with patients and the public, schedules appointments, collects fees, and directs clients to appropriate staff. The role includes maintaining medical records and files, handling program forms and reports, and supporting billing, reporting, and environmental health processes. The position typically performs its primary duties inside an office.

Requirements

High school diploma or GED.
No prior experience required.
Participate in on-the-job training to learn Patient and Community Health Services Reporting and Billing Procedures (PSRS).
Receive ongoing training.
May be required to submit to drug screening and a background check in accordance with agency policies.

Responsibilities

Route and direct the public to the correct information.
Prepare routine letters, labels, and other appropriate materials.
Maintain medical records and files.
Collect and record fees, ensuring completeness and accuracy.
Enter information from Patient Encounter Forms (PEF) and Outcome or Assessment Information Set (OASIS) records.
Generate and issue Woman, Infant and Children (WIC) vouchers.
Request and review routine reports.
Order inventory and office supplies.
Gather information from patients and insurance providers.
Use the Environmental Health Management Information System (EHMIS).
Provide certificates for environmental services rendered.
Generate and issue permits and applications.
Review relevant reports for completeness.
Complete forms with pertinent information for processing.
Answer a multi-line phone system, make appointments, collect fees, and direct clients to appropriate staff.