Support Services Associate
About The Position
Serves as a resource person with the ability to answer and seek out answers to more complex issues and services, and has ability to work independently with limited supervision, train co-workers, making arrangement and scheduling for clinics and attend train. This employee has gained the full understanding and comprehension of the position responsibilities listed in the Level I and II. The employee serves as a resource person with the ability to answer and seek out answers to more complex issues and services, and has ability to work independently with limited supervision, train co-workers, making arrangement and scheduling for clinics and attend train.
Requirements
- High School Diploma or GED
- Three (3) years of professional business or public administrative experience in a medical, hospital or administrative office environment using electronic office equipment and professional software
- Competent in use of the Patient and Community Health Services Reporting and Billing procedures (PSRS) system
Nice To Haves
- Additional education (college, vocational school, etc) in business education or a medically related field may substitute for the required experience on a year for year basis.
Responsibilities
- Proficient knowledge and ability to perform vendor billing
- Attend workshops and disseminate necessary information resulting from training
- Obtain prior-authorizations thru Medicaid/Insurance
- Understand 3rd party payor guidelines
- Perform all computer data entry (visits, billing., etc.) and PC programs
- Pre-bill and final bill all payors for services rendered
- Properly code AR payments and manually post them as well as posting via computer system
- Address all outstanding accounts and follow resubmissions/corrections
- Maintain alphabetical, numerical and subject filing system
- Operate and compute amounts using electronic office equipment
- Teach/instruct other clerical staff in problem solving
- Contact third party payors and address problems
- Address more complex problems with supervisor
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid holidays
- Paid volunteer time
- Professional development
- Learning and development program
- Flexible scheduling
- Employee discount programs
- Wellness programs
- Employee bonus referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
