Field Support Services, Associate

Abile Group, Inc.•Landover, MD

23h•$90,000 - $137,700•Onsite

About The Position

Abile Group has an exciting and challenging opportunity for a Field Support Services, Associate supporting a DoD Customer's Classified Network Services. The mission will include Operations, Compliance, Cyber Security, Customer Service, and Engineering. The right Data Center Engineer (Storage) candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Requirements

Clearance Required: TS/SCI.
Possess knowledge of designated systems.
Willingness to work outside of normal work hours.
Ability and willingness to travel up to 50% (CONUS and OCONUS)

Responsibilities

Provides expert and second-tier technical support and analysis to field engineers and technicians.
Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Provides training to customers.
Travel is frequent and work is generally performed at the customer site.
Partners with developers and engineers to reduce reoccurring incidents.
Answers questions about installation, operation, configuration, customization and usage of designated systems and services.