Support Services Assistant

CalHR • Merced or Atwater, CA

5d • Onsite

About The Position

Under direct supervision, to develop and prepare a variety of Department applications, information systems, and reports on a personal computer utilizing spreadsheet, word processing, desktop publishing, data imaging systems, and database software; to be responsible for complex Department and program support functions; to perform a variety of para-professional duties in support of professional staff; and to do related work as required. The Support Services Assistant is an advanced journey level class requiring detailed, specialized, and technical knowledge in the use of personal computers and software to develop applications and perform complex administrative support and para-professional work for a Department's programs and functions. Incumbents are not only expected to be familiar with the installation, modification, and operation of a variety of software applications, such as word processing, spreadsheet, database, imaging, and desktop publishing, they must also be capable of using this software to design and develop new applications and uses for Department services and functions.

Requirements

• Three (3) years of full time experience performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software.
• Equivalent to completion of a two (2) year Associate Degree from an accredited college or university with at least twenty-four (24) units in Office Administration or another closely related field.
• One (1) year of full time experience which require proficiency in performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software equivalent to a Typist Clerk II or Office Assistant II with Merced County.
• Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class.
• Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

Nice To Haves

• Knowledge of: Personal computer equipment, operating systems, and software packages applicable to an assigned Department's business and functions.
• Laws, rules, regulations, policies, and objectives of the Department to which an incumbent is assigned.
• Software packages to develop applications which support a Department's functions and business.
• Modern office practices, procedures, and equipment.
• Filing and recordkeeping methods and procedures.
• Methods and techniques used to research, evaluate, gather, organize, and arrange data.
• Correct English usage, spelling, grammar, and punctuation.
• Ability to: Operate personal computer equipment and applicable software programs.
• Use software to design, develop and modify applications which support a Department's business and administrative functions.
• Understand, interpret, and apply detailed instructions and software manuals.
• Gather data and prepare and maintain accurate reports and records, including statistical information.
• Make arithmetical calculations quickly and accurately.
• Organize work schedules and budget time efficiently.
• Work productively under timelines and interruptions.
• Coordinate assigned responsibilities with other staff and County departments.
• Exercise tact when dealing with others and responding to a variety of information requests.
• Establish and maintain cooperative working relationships.

Responsibilities

• May provide lead direction to other clerical support staff.
• Uses a personal computer and a variety of software to develop complex applications which support a Department's programs, services, and administrative functions.
• Researches, tests, and enhances vendor supplied software applications and utility programs to assess, design, and develop applications for a Department.
• Inputs a variety of data and information into personal computer software and generates reports and documents.
• Uses software manuals, utilization guides, and personal contacts with software vendors to develop expertise and new uses for software packages.
• Operate a personal computer and other modern office equipment.
• Communicate effectively with others in person and over the telephone.
• Conduct research and develop appropriate correspondence.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Perform job duties under stressful conditions and respond appropriately to situations.
• Meet deadlines under stressful conditions.
• Resolve conflicts and respond appropriately to complaints.
• Complete multiple priority projects with conflicting deadlines.
• Frequent use of depth perception, peripheral vision and color perception.
• Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
• Occasionally kneel, bend, twist, squat, balance and crawl.
• Frequent use of hand-eye coordination.
• Frequent use of data entry device including repetitive hand and arm motion.
• Occasionally lift and carry up to 40 pounds.
• Normal dexterity, frequent holding and grasping.
• Regular attendance is an essential function.

Benefits

• Merced County is located in the northern part of the San Joaquin Valley in central California, an area earning worldwide acclaim for its rich agriculture, and spans from the coastal ranges to the foothills of Yosemite National Park.
• The City of Merced, the self-proclaimed Gateway to Yosemite, has a population of approximately 81,102, yet retains the charm of a small town with amenities routinely found in larger communities.
• Merced's revitalized downtown is emerging as the entertainment center of the area.
• The County is representative of the rural heartland and Gold Rush remnants underpinning the state's heritage.
• It is a peaceful, quiet, and friendly area with an abundance of beautiful bike paths and offers choices of higher education in UC Merced and Merced College.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree