Medical Assistant - Nursing Support Services

Providence • Lacey, WA

9d

About The Position

The Patient Care Coordination Medical Assistant serves as a key member of the ambulatory care team, supporting primary care patients through centralized management of incoming calls, electronic messages, and care coordination activities. This position is responsible for addressing patient inquiries within Medical Assistant scope of practice, facilitating timely communication between patients and care teams, and ensuring accurate documentation in the electronic health record (EHR). The role promotes exceptional patient experiences, continuity of care, and efficient workflow management while ensuring that clinical concerns requiring assessment or triage are appropriately escalated to licensed clinical staff. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group Southwest Washington and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Graduate of an accredited school that includes hands on training in a clinical setting for medical assistants OR Graduate of a registered medical assistant apprenticeship program OR Completed two years of medical training in the United States Armed Forces OR Minimum one year of work experience as a medical assistant that includes the following clinical skills: obtaining vital signs, administering injections, and medication administration
• Washington Medical Assistant Certification (Upon hire)
• National Provider BLS - American Heart Association (Within 30 days of hire)
• 6 months Healthcare experience.
• 6 months Medical Assistant experience.

Nice To Haves

• National Medical Assistant Certification (Upon hire)

Responsibilities

• Centralized management of incoming calls, electronic messages, and care coordination activities.
• Addressing patient inquiries within Medical Assistant scope of practice.
• Facilitating timely communication between patients and care teams.
• Ensuring accurate documentation in the electronic health record (EHR).
• Promoting exceptional patient experiences, continuity of care, and efficient workflow management.
• Ensuring clinical concerns requiring assessment or triage are appropriately escalated to licensed clinical staff.

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed