Support Service Account Manager - Fairbanks, AK

Freightliner Northwest•Fairbanks, AK

17h•$20 - $30•Onsite

About The Position

TrailerCraft's Support Service Account Manager / Service Advisor is responsible for making a great first impression with customers and providing outstanding customer service from the initial interaction through final delivery. The position is based at TrailerCraft's Fairbanks location and supports customers with commercial truck repair service. Gordon Truck Centers, Inc. (GTC) operates a network of 19 dealerships under several brands and sells, finances, insures, and services commercial trucks for medium- and heavy-duty applications.

Requirements

Previous customer service experience is required.
Professional and safety-minded conduct at all times.
Excellent verbal and written communication and listening skills.
Good customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.

Nice To Haves

High school diploma or equivalent preferred.
Previous service advisory experience preferred, or one year or more of related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred, but not required.

Responsibilities

Greet customers, communicate with them, and initiate service write-ups for repairs.
Accurately obtain customer information, record customer requests, and prepare written estimates.
Schedule and plan related shop work directly with the service foreman.
Communicate effectively with shop management and problem-solve with the team.
Keep customers and drivers informed about repair status.
Open and close repair orders, enter additional work needed, check warranty coverage, and use applicable systems and processes.
Help oversee accurate data entry on repair orders, including accuracy of data and codes entered into the system.
Collect purchase order information, warranty information, and/or customer payment.
Use good judgment to maintain a safe and organized work environment.
Take ownership of new and different requests and identify value-added opportunities.
Develop and grow the position.
Perform other duties as assigned based on business needs.

Benefits

Medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program (EAP).
Company Health Savings Account (HSA) enrollment for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax and post-tax Roth 401(k) options.
Dollar-for-dollar company 401(k) match up to 3% of income for qualifying employees.
Paid vacation and personal time off (PTO).
Six paid holidays.