Service Account Manager - Anchorage, AK

Gordon Truck Centers•Anchorage, AK

2d•Onsite

About The Position

TrailerCraft in Anchorage, Alaska, is seeking a Service Account Manager to provide outstanding customer service from the initial interaction through final delivery. The role supports repair work for heavy-duty commercial vehicles by coordinating with customers, shop management, and the service foreman. It includes documenting service requests, preparing estimates, managing repair orders and related information, tracking repair status, and collecting purchase order, warranty, or payment information. The position also requires accurate system data entry, sound judgment, and maintaining a safe and organized work environment.

Requirements

Previous customer service experience is required.
Professional and safety-minded conduct at all times.
Excellent verbal and written communication and listening skills.
Good customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.

Nice To Haves

High school diploma or equivalent preferred.
Previous Service Advisor experience preferred, or one year or more of related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred but not required.

Responsibilities

Greet customers and initiate service write-ups for repairs.
Accurately record customer information and requests and prepare written estimates.
Schedule and plan related shop work directly with the service foreman.
Communicate effectively with shop management and collaborate with the team to solve problems.
Keep customers and drivers informed about repair status.
Open and close repair orders, enter additional work needed, check warranty coverage, and use established systems and processes.
Help oversee correct data entry on repair orders and ensure the accuracy of data and codes entered into the system.
Collect purchase order and warranty information and customer payments.
Use good judgment to maintain a safe and organized work environment.
Take ownership of new and different requests and explore value-added opportunities.
Develop and grow in the position.
Perform other duties as assigned based on business needs.

Benefits

Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program (EAP).
Company Health Savings Account (HSA) enrollment for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax and post-tax Roth 401(k) options.
Dollar-for-dollar 401(k) matching for qualifying employees, up to 3% of income.
Paid vacation and personal time off (PTO).
Six paid holidays.