Service Account Manager - Anchorage, AK

Freightliner Northwest•Anchorage, AK

3h•$25 - $27•Onsite

About The Position

TrailerCraft in Anchorage, Alaska is seeking a Service Account Manager to create a positive first impression and provide outstanding customer service through final delivery. The role supports customers’ commercial truck repair needs by coordinating service work, preparing estimates and repair orders, communicating repair status, and helping ensure accurate information and a safe, organized work environment. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $25–$27 per hour, based on experience, plus incentives and commission. The role is primarily indoors, with occasional outdoor duties and movement between buildings in seasonal weather. Physical requirements include sitting, typing and using a 10-key keypad, walking, using stairs, occasional lifting, and climbing around heavy-duty vehicles. Gordon Truck Centers, Inc. offers eligible employees healthcare benefits that include medical, dental, vision, and prescription coverage, as well as basic group term life insurance and an employee assistance program. Eligible employees may enroll in a Health Savings Account. The company also offers tuition reimbursement, profit sharing, traditional pre-tax and post-tax Roth 401(k) options, and a dollar-for-dollar match on contributions up to 3% of income for qualifying employees. Employees receive paid vacation, paid time off, and six paid holidays.

Requirements

Previous customer service experience is required.
Professional conduct and a safety-minded approach at all times.
Excellent verbal and written communication and listening skills.
Good customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.

Nice To Haves

High school diploma or equivalent preferred.
Previous Service Advisor experience preferred, or one year or more of related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred.

Responsibilities

Greet customers, communicate with them, and initiate service write-ups for repairs.
Accurately gather customer information, record service requests, and prepare written estimates.
Schedule and plan related shop work directly with the service foreman.
Communicate effectively with shop management and problem-solve with the team.
Keep customers and drivers informed about repair status.
Open and close repair orders, enter additional work needed, check warranty coverage, and use applicable systems and processes.
Help oversee accurate data entry on repair orders, including accuracy of data and codes entered into the system.
Collect purchase order information, warranty information, and/or customer payment.
Use good judgment to maintain a safe and organized work environment.
Take ownership of new and different requests and explore value-added opportunities.
Develop and grow in the position.
Perform other duties as assigned based on business needs.

Benefits

Healthcare plan including medical, dental, vision, and prescription benefits for eligible employees
Basic group term life insurance
Employee assistance program (EAP)
Health Savings Account (HSA) enrollment for eligible employees
Tuition reimbursement
Profit sharing
Traditional pre-tax and post-tax Roth 401(k) options
Dollar-for-dollar 401(k) matching up to 3% of income for qualifying employees
Paid vacation
Paid time off (PTO)
Six paid holidays