Support Service Account Manager / Service Advisor - Kapolei, HI

Freightliner Northwest•Kapolei, HI

7d•$25 - $27•Onsite

About The Position

Gordon Truck Centers, Inc. is hiring a Support Service Account Manager / Support Service Advisor at its Freightliner of Hawaii location in Kapolei. The role provides customer service throughout the repair process, from the initial customer interaction through final delivery. The employee coordinates repair work with the service foreman and shop management, keeps customers informed, and supports accurate repair-order processing and payment or warranty collection. The position also includes maintaining a safe, organized work environment and taking on additional duties as business needs require.

Requirements

Previous customer service experience is required.
Professional and safety-minded conduct at all times.
Excellent verbal and written communication and listening skills.
Good customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.

Nice To Haves

High school diploma or equivalent preferred.
Previous service advisory experience preferred, or one or more years of related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred, but not required.

Responsibilities

Greet customers, communicate with them, and initiate service write-ups for repairs.
Accurately collect customer information, record repair requests, and prepare written estimates.
Schedule and plan related work in the shop directly with the service foreman.
Communicate effectively with shop management and problem-solve with the team.
Keep the customer or driver informed about repair status throughout the process.
Open and close repair orders, enter additional work needed, check warranty coverage, and use established systems and processes.
Help oversee accurate data entry on repair orders, including accuracy of data and codes entered into the system.
Collect purchase order information, warranty information, and/or customer payment.
Use good judgment to maintain a safe and organized work environment.
Take ownership of new and different requests and explore value-added opportunities.
Develop and grow in the position.
Perform other duties as assigned according to business needs.

Benefits

Medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program (EAP).
Health Savings Account (HSA) enrollment for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
For qualifying employees, dollar-for-dollar matching of contributions up to 3% of income.
Paid vacation and personal time off (PTO).
Six paid holidays.