Support Partner (PT) - Mesa, AZ

A New Leaf•Mesa, AZ

19h•Onsite

About The Position

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve. The Support Partner provides direct support and supervision within a transitional housing program serving individuals experiencing homelessness and housing instability. This position is responsible for maintaining a safe, respectful, and supportive environment; monitoring participant and facility activity; responding to crises and emergencies; completing required documentation; and supporting daily program operations. The Support Partner serves as a resource to participants and helps ensure compliance with program expectations, safety practices, and agency standards.

Requirements

High School Diploma or GED required.
Experience working with individuals experiencing homelessness, housing instability, poverty, behavioral health challenges, substance use disorders, trauma, or other barriers to self-sufficiency preferred.
Experience in shelter services, transitional housing, residential services, behavioral health, human services, customer service, security, or a related field preferred.
Experience maintaining participant records, case notes, incident reports, or program documentation preferred.
Ability to effectively engage participants while maintaining professional boundaries and supporting a respectful, participant-centered environment.
Ability to remain calm and respond appropriately during crises, emergencies, and challenging situations.
Ability to work independently, exercise sound judgment, and follow established policies and procedures.
Strong verbal and written communication skills.
Proficiency with Microsoft Office and electronic documentation systems preferred.
Must Be At Least 21 Years of Age
Class One Fingerprint Clearance Card
Central Registry Background Check
Drug Screening
CPR/First Aid Certification
Valid Unrestricted Driver’s License
Current Auto Liability Insurance
39 Month Motor Vehicle Record
Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.

Nice To Haves

Associate's degree in Human Services, Social Work, Behavioral Health, Psychology, Criminal Justice, or a related field preferred.

Responsibilities

Monitor participant and facility activity to promote a safe, secure, and supportive environment.
Maintain continuous onsite presence throughout the assigned shift unless otherwise authorized by management.
Monitor participant compliance with program expectations and report concerns through established channels.
Respond to participant concerns, emergencies, conflicts, and crisis situations using approved intervention and de-escalation techniques.
Follow established emergency procedures and assist with emergency response activities as needed.
Observe and report participant health, safety, wellness, or environmental concerns in accordance with program procedures.
Assist with participant admissions, discharges, orientations, and program transitions as assigned.
Explain program expectations, house rules, safety procedures, participant responsibilities, and program requirements and support compliance with program expectations.
Provide participants with information, referrals, resources, and support services as appropriate.
Support participant engagement in program activities, meetings, and services designed to promote stability and self-sufficiency.
Complete accurate and timely documentation, including progress notes, incident reports, census information, shift reports, communication logs, participant intake and exit forms, and other required program records.
Review communication logs, shift reports, program updates, and other resources to remain informed regarding participant and program needs.
Communicate relevant participant, facility, safety, and operational information to program staff to support continuity of services.
Answer and appropriately route incoming phone calls and inquiries, including providing information and screening crisis-related calls as appropriate.
Assist with maintaining facility cleanliness, organization, safety, and readiness and report maintenance concerns as identified.
Assist with monitoring and maintaining common areas, participant living spaces, and shared program environments to promote safety, cleanliness, and program standards.
Stock, organize, and maintain program supplies as assigned.
Receive, organize, and distribute program deliveries, donations, and supplies as assigned.
Coordinate and support volunteer meal program activities in accordance with program procedures.
Provide transportation using agency vehicles for approved program activities when assigned.
Assist with the collection, transportation, organization, and distribution of donated items as assigned.
Participate in staff meetings, trainings, supervision, and professional development activities as required.
Assist with training and onboarding new staff as assigned.
Collaborate with program staff to support participant success and program operations.
Perform other duties as assigned.