Program Supervisor - Mesa, AZ

A New Leaf•Mesa, AZ

22h•$47,840 - $49,920•Onsite

About The Position

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve. The Program Supervisor oversees the daily operations of a transitional housing program serving individuals experiencing homelessness and housing instability. This position provides supervision, coaching, and support to assigned staff while ensuring quality participant services are delivered in a safe, respectful, and trauma-informed environment. Responsibilities include overseeing program operations, participant services, documentation, compliance, safety practices, and facility needs. The Program Supervisor helps ensure program goals, contractual requirements, and agency standards are consistently met.

Requirements

High School Diploma or GED required.
Two (2) years of experience working in homeless services, shelter services, transitional housing, supportive housing, behavioral health, human services, or a related field required.
Experience working with individuals experiencing homelessness, housing instability, behavioral health challenges, substance use disorders, trauma, or other barriers to self-sufficiency.
Experience supporting participant services, program operations, documentation, and compliance requirements.
Experience preparing reports, maintaining records, and utilizing electronic documentation systems.
Demonstrated ability to communicate effectively both verbally and in writing.
Ability to build and maintain effective working relationships with participants, staff, community partners, and stakeholders.
Knowledge of trauma-informed care, participant-centered service delivery, and professional boundaries.
Ability to exercise sound judgment, prioritize competing responsibilities, and respond effectively in a dynamic environment.
Work is performed primarily onsite within a transitional housing and shelter environment.
Frequent use of computers, phones, electronic documentation systems, and other standard office equipment.
Ability to sit, stand, walk, bend, reach, and move throughout program facilities.
Must maintain confidentiality, professional boundaries, and professionalism in all interactions.
Must Be At Least 21 Years of Age
Class One Fingerprint Clearance Card
Central Registry Background Check
Drug Screening
CPR/First Aid Certification
Valid Unrestricted Driver’s License
Current Auto Liability Insurance
39 Month Motor Vehicle Record
Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.

Nice To Haves

Associate's or Bachelor's degree in Human Services, Social Work, Behavioral Health, Public Administration, or a related field preferred.
An equivalent combination of education and relevant experience may be considered.
One (1) year of experience providing supervision, lead work, program coordination, or team leadership preferred.
Occasional lifting of up to 25 pounds.
May be required to respond to participant crises, facility emergencies, and other urgent situations.
Participation in an on-call rotation is required and may require responding to program needs outside of regular business hours.
Occasional local travel may be required for meetings, trainings, or other program-related activities.

Responsibilities

Provide day-to-day supervision, guidance, coaching, and support to assigned staff while promoting professional growth, accountability, and high performance standards.
Facilitate daily program operations and ensure staff adhere to agency policies, procedures, program requirements, and service standards.
Monitor participant services, staff performance, facility operations, and program activities to ensure quality service delivery and compliance with agency, contractual, licensing, and funding requirements.
Support staff in addressing participant concerns, service needs, housing barriers, behavioral concerns, and program challenges.
Assess and address participant, staff, facility, and operational issues, exercising sound judgment and escalating concerns to leadership as appropriate.
Monitor participant admissions, discharges, program engagement, and service delivery to support participant success and program effectiveness.
Ensure accurate, timely, and complete participant documentation, incident reports, program records, census information, and required reporting.
Prepare and submit reports related to participant census, facility conditions, incidents, participant concerns, program activities, scheduled intakes, discharges, and other operational matters as required.
Monitor facility conditions and communicate maintenance, safety, security, and operational concerns to leadership.
Promote and maintain a safe environment for participants, staff, volunteers, and visitors by ensuring compliance with agency safety practices, emergency procedures, and risk management standards.
Respond to participant crises, facility emergencies, and critical incidents in accordance with agency policies and procedures.
Collaborate with internal departments, community providers, referral partners, and other stakeholders to support participant services and program operations.
Ensure information communicated internally and externally is accurate, professional, and reflective of A New Leaf's mission, values, and standards.
Monitor compliance with agency policies, professional standards, code of conduct expectations, and ethical practices while providing coaching and corrective guidance when appropriate.
Foster a collaborative, trauma-informed, participant-centered environment that supports participant success, housing stability, and staff engagement.
Perform other duties as assigned.