Support Partner - Mesa, AZ

A New Leaf•Mesa, AZ

4d•Onsite

About The Position

The Support Partner maintains a safe, secure, and supportive environment for clients, staff, and visitors at the East Valley Men's Center, a 24-hour residential shelter. The role provides direct client support through trauma-informed, person-centered practices; monitors shelter operations; responds to crises; supports program expectations; maintains facility safety and cleanliness; completes required documentation; and helps ensure continuous shelter operations. In collaboration with Case Managers and Program Leadership, the Support Partner promotes client accountability, independent living skills, and successful program participation. The position is performed onsite and requires regular, direct interaction with people experiencing homelessness and complex challenges, including behavioral health conditions, substance use disorders, and trauma. The schedule is Thursday through Monday, 3 p.m. to 11 p.m. The position reports to the Program Manager and has no supervisory responsibilities. Salary is $20 per hour.

Requirements

Must be at least 21 years of age.
Class One Fingerprint Clearance Card.
DCS Central Registry Background Check.
Drug screening.
CPR/First Aid Certification.
Therapeutic Options Training.
Valid unrestricted driver's license.
Current auto liability insurance.
39-month Motor Vehicle Record.
Adhere to organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
No minimum educational requirement; relevant work experience, demonstrated skills, lived experience, training, or a combination that enables successful performance will be considered.
Ability to perform frequent walking, standing, bending, reaching, and movement throughout the facility.
Ability to sit, stand, walk, bend, kneel, crouch, reach, push, pull, and perform repetitive movements throughout the workday.
Ability to occasionally lift, carry, push, or move materials weighing up to 25 pounds independently; heavier items may require team lifting or mechanical assistance.
Ability to respond to emergencies, client crises, behavioral incidents, and unexpected situations while maintaining professionalism, sound judgment, and adherence to safety procedures.
Ability to work assigned schedules that may include days, evenings, weekends, holidays, or overnight shifts for designated positions, and remain on duty until properly relieved as operational needs require.
Ability to follow established safety procedures, infection control practices, and agency policies.
As a mandated reporter under Arizona statute A.R.S. § 13-3620, immediately report suspected abuse or neglect of a minor through the stated supervisory and reporting procedures.

Nice To Haves

Previous experience in a homeless shelter, residential program, behavioral health, substance use treatment, social services, customer service, security, healthcare, hospitality, or a related field.
Experience working with people experiencing homelessness, mental health conditions, substance use disorders, trauma, or other barriers to housing stability.
Experience de-escalating conflict, responding to crises, and working effectively in a fast-paced environment.

Responsibilities

Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and engagement.
Build professional relationships with clients and foster a safe, supportive, recovery-oriented residential environment.
Monitor client activities, interactions, facility operations, building access, resident movement, visitors, and common areas to promote safety, security, program compliance, and a positive community environment.
Observe, document, and report changes in client behavior, condition, safety, or program participation to appropriate staff.
Educate clients about program expectations, agency policies, resources, daily schedules, and community standards.
Encourage participation in case management, life skills development, employment, education, and other activities that support self-sufficiency.
Respond to crises, behavioral concerns, medical emergencies, and other incidents using de-escalation techniques, sound judgment, and agency procedures.
Conduct security rounds and facility inspections; identify safety hazards, maintenance needs, security concerns, and policy violations.
Maintain awareness of shelter conditions and proactively address safety, security, operational, and client-service needs.
Assist with admissions, orientations, room assignments, transfers, discharges, and other shelter operations.
Prepare client rooms and common areas for occupancy and program operations.
Perform housekeeping, sanitation, laundry, and general facility maintenance in accordance with applicable standards.
Prepare, serve, and store food in accordance with food safety, sanitation, licensing, and agency requirements.
Monitor inventory of food, supplies, equipment, program materials, and client necessities, and notify staff when replenishment is needed.
Administer, monitor, document, or assist with client medications in accordance with agency policy, applicable regulations, and assigned responsibilities.
Use agency systems, equipment, communication devices, security systems, and other technology to support operations and maintain records.
Complete timely and accurate shift reports, incident reports, inspections, logs, client records, medication records when applicable, and other required documentation.
Communicate with clients, coworkers, supervisors, volunteers, community partners, emergency responders, and service providers to support continuity of care and shelter operations.
Collaborate with Case Managers and Program Leadership to support client success and effective program operations.
Assist coworkers during high-volume periods, respond to changing operational priorities, and contribute to consistent service delivery.
Assist with new employee orientation, onboarding, and on-the-job training as assigned.
Safely operate agency vehicles and transport clients when authorized and assigned.
Remain at the assigned work location and ensure shift coverage until properly relieved in accordance with agency procedures.
Maintain required licenses, certifications, and training.
Use communication, conflict resolution, and problem-solving skills to promote a respectful, collaborative, and professional environment.
Participate in required meetings, trainings, emergency drills, and professional development activities.
Exercise professionalism, accountability, ethical decision-making, flexibility, and sound judgment while representing A New Leaf.
Maintain appropriate professional boundaries and treat all individuals with dignity, respect, and compassion.
Perform other duties as assigned in support of program, department, and organizational objectives.