Support Partner - Mesa, AZ

A New Leaf•Mesa, AZ

5d•Onsite

About The Position

The Support Partner maintains a safe, secure, and supportive environment for clients, staff, and visitors at the East Valley Men's Center, a 24-hour residential shelter. The role provides direct client support through trauma-informed, person-centered practices; monitors shelter operations; responds to crises; enforces program expectations; maintains facility safety and cleanliness; completes required documentation; and supports continuous shelter operations. In collaboration with Case Managers and Program Leadership, the Support Partner promotes client accountability, independent living skills, and successful program participation. The position is onsite in Mesa, Arizona, with a schedule of Thursday through Monday, 3:00 p.m. to 11:00 p.m. It requires frequent direct interaction with clients experiencing homelessness and other complex challenges, movement throughout the facility, and the ability to respond to emergencies. The role reports to the Program Manager and has no supervisory responsibilities. The hourly salary is $20.

Requirements

No minimum educational requirement; relevant work experience, demonstrated skills, lived experience, training, or a combination of education and experience enabling successful performance will be considered.
Must be at least 21 years of age.
Class One Fingerprint Clearance Card.
DCS Central Registry Background Check.
Pass drug screening.
CPR/First Aid certification.
Therapeutic Options Training.
Valid unrestricted driver’s license.
Current auto liability insurance.
39-month Motor Vehicle Record.
Adhere to organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
Ability to work onsite in a 24-hour residential shelter and interact directly with clients experiencing homelessness, behavioral health conditions, substance use disorders, trauma, and other complex challenges.
Ability to walk, stand, bend, reach, kneel, crouch, push, pull, sit, and perform repetitive movements throughout the workday.
Ability to occasionally lift, carry, push, or move materials weighing up to 25 pounds independently; heavier items may require team lifting or mechanical assistance.
Ability to respond professionally to emergencies, client crises, behavioral incidents, and unexpected situations while following safety procedures.
Ability to follow safety procedures, infection control practices, and agency policies.
Ability to work the assigned schedule and remain on duty until properly relieved as operational needs require.

Nice To Haves

Previous experience in a homeless shelter, residential program, behavioral health, substance use treatment, social services, customer service, security, healthcare, hospitality, or a related field.
Experience working with individuals experiencing homelessness, mental health conditions, substance use disorders, trauma, or other barriers to housing stability.
Experience de-escalating conflict, responding to crises, and working effectively in a fast-paced environment.

Responsibilities

Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and engagement.
Build professional relationships with clients and foster a safe, supportive, recovery-oriented residential environment.
Monitor client activities, interactions, and facility operations to promote safety, security, program compliance, and positive community living.
Observe, document, and report changes in client behavior, condition, safety, or program participation to appropriate staff.
Educate clients about program expectations, agency policies, available resources, daily schedules, and community standards.
Encourage participation in case management, life skills development, employment, education, and other activities that support self-sufficiency.
Respond to crises, behavioral concerns, medical emergencies, and other incidents using trauma-informed de-escalation techniques and agency procedures.
Conduct security rounds and facility inspections to identify safety hazards, maintenance needs, security concerns, and policy violations.
Maintain awareness of the shelter environment and proactively address safety, security, operational, and client service needs.
Monitor building access, resident movement, visitor activity, and common areas.
Assist with client admissions, orientations, room assignments, transfers, discharges, and other shelter operations.
Prepare client rooms and common areas for occupancy and program operations.
Perform housekeeping, sanitation, laundry, and general facility maintenance duties in accordance with applicable standards.
Prepare, serve, and store food according to food safety, sanitation, licensing, and agency requirements.
Monitor inventory of food, supplies, equipment, program materials, and client necessities, and notify staff when replenishment is needed.
Administer, monitor, document, or assist with client medications in accordance with agency policy, regulations, and assigned responsibilities.
Operate agency systems, equipment, communication devices, security systems, and other technology needed for shelter operations and records.
Complete accurate and timely shift reports, incident reports, inspections, logs, client records, medication records when applicable, and other required documentation.
Communicate with clients, coworkers, supervisors, volunteers, community partners, emergency responders, and other service providers to support continuity of care and shelter operations.
Collaborate with Case Managers and Program Leadership to support client success and effective program operations.
Assist coworkers during high-volume periods, respond to changing operational priorities, and contribute to consistent service delivery.
Assist with orientation, onboarding, and on-the-job training of new employees as assigned.
Safely operate agency vehicles and transport clients when authorized and assigned.
Remain at the assigned work location and ensure appropriate shift coverage until properly relieved.
Maintain required licenses, certifications, and training.
Use communication, conflict-resolution, and problem-solving skills to promote a respectful, collaborative, and professional environment.
Participate in required meetings, trainings, emergency drills, and professional development activities.
Demonstrate professionalism, accountability, ethical decision-making, flexibility, and sound judgment while representing A New Leaf.
Maintain appropriate professional boundaries and treat all individuals with dignity, respect, and compassion.
Perform other duties as assigned in support of program, department, and organizational objectives.
Immediately report suspected abuse or neglect of a minor as required under Arizona mandated reporter requirements, following the reporting procedures described in the posting. Adhere to organizational policies, the Code of Conduct, professional standards, and relevant regulations.

Benefits

Direct deposit.
Competitive pay.
Accrued sick time.
Employee Assistance Program (EAP).
Annual team member appreciation event.
Informal yet professional team environment.
For full-time employees: dental and vision coverage.
For full-time employees: accrued sick and vacation time.
For full-time employees: paid holidays.
For full-time employees: life insurance, AD&D, and short-term disability.
For full-time employees: 401(k).
For full-time employees: tuition reimbursement.
For full-time employees: wellness program, including annual biometrics, gym reimbursements, wellness initiatives, and workers’ compensation improvements.