Support Operations Intern (Fall/ September 2026, 4 - 12 Months)

Internship List•Oakville, ON

4h•$20 - $29•Hybrid

About The Position

Geotab is seeking a Support Operations Intern who is responsible for providing technical and operational support for key Change Management initiatives. The intern will act as the primary contact for initial troubleshooting of the internal Device Adder application, serving as a liaison between the Orders team and Tier 3 development teams. This role will also support data analysis and process improvement by assisting with KPI tracking and running database queries, while also taking ownership of a critical knowledge base migration project to prepare for next-generation AI support tools.

Requirements

Pursuing a Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Equivalent combination of education and/or work experience in related field may be substituted
Strong analytical and problem-solving skills with the ability to problem-solve to well-judged decisions.
Strong communication and interpersonal skills to collaborate with cross-functional teams and effectively communicate technical concepts.
High accuracy and meticulous attention to detail.
Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
Familiarity with data analysis skills, including generating database queries (GBQ, SQL, etc.).
Willingness to learn and a strong work ethic and passion for technology and innovation.
Self-motivated and able to work independently as well as part of a team.

Nice To Haves

Experience with or understanding of REST APIs and SDKs; ability to troubleshoot integrations and work with multiple API specifications is a strong asset.
Familiarity with Python for data analysis or automation is a plus.
Familiarity with data pipeline orchestration tools (e.g., Airflow) is a strong asset.
Experience with version control systems (e.g., Git) is a plus.

Responsibilities

Act as Tier 2 support for the Device Adder by validating and performing basic troubleshooting on reported issues before escalating to the Tier 3 development team.
Function as a liaison between the Orders team and Tier 3 teams, ensuring clear communication and efficient resolution for issues related to the Device Adder.
Proactively monitor for upcoming product or system changes that could impact the Device Adder application; analyze potential impacts, prepare necessary adjustments, and report critical issues to leadership to inform business decisions and minimize customer impact.
Support the implementation and maintenance of KPI tracking systems (e.g., Superset).
Assist in data analysis by running queries using tools like Google BigQuery (GBQ).
Review, update, and migrate over 90 internal knowledge base articles to Google Docs to ensure content is accurate and standardized for integration with an AI-powered virtual support assistant.
Create and maintain comprehensive transition documentation for the co-op role to ensure continuity and a scalable training process for future interns.
Assist with creating and updating documentation, including Support Operating Procedures (SOPs), support flows, internal FAQs, and support guides.
Conduct light research on best practices for support operations, partner training or integration change management.
Build visuals, flowcharts, or simple dashboards to communicate workflows and dependencies clearly.
Test new support workflows or triage decision trees and flag inconsistencies.
Help draft internal comms, enablement resources, or support technical troubleshooting.