Support Engineering Intern (Fall/September 2026, 8-12 Months)
About The Position
Geotab is seeking a Support Engineering Intern who will assist the Software Engineering Support team in providing in-depth troubleshooting assistance to Geotab partners and staff. The ideal candidate should have the ability to understand complex systems and demonstrate strong communication, troubleshooting and problem solving skills. This internship is an excellent opportunity to gain practical experience in a fast-paced technical support environment. You will need to work closely with your colleagues on the Engineering Support team, as well as Support teams and Software Development.
Requirements
- Pursuing a Post-Secondary Diploma/Degree specialization in related field (Engineering, Computer Science)
- Knowledge of SQL, Python, Javascript, Excel.
- Understanding of customer service principles and practices.
- High accuracy and attention to detail.
Responsibilities
- Assist in gathering relevant information by evaluating and analyzing symptoms to help resolve software issues and inquiries.
- Contribute to the issue queue management by learning to ask targeted questions to understand the root of the problem.
- Assist in properly logging issues.
- Learn from support issues and collaborating with team members to improve the reliability and operability of Geotab products.
- Participate in new product testing.
- Leverage data visualization tools to create troubleshooting dashboards.
- Complete ongoing training/research to stay current on new and existing Geotab products.
- Consistently demonstrate Geotab’s Core Values in all daily work and interactions.
Benefits
- Great benefits
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
