Support Lead Part Time - E CO Springs
About The Position
The Support Lead helps oversee store associates and daily operations at Five Below, ensuring effective performance and excellent customer service. The role trains associates in the B.E.S.T. customer service experience, supports onboarding and ongoing training, and assists with receiving, unpacking, and organizing merchandise. The Support Lead may serve as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening and closing procedures, supports merchandising and World Recovery, drives sales, controls expenses, and performs store maintenance. Additional responsibilities may be assigned by the Store Manager according to store needs. This part-time hourly position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required. The listed compensation range is $16.37 to $16.87 per hour, with the position starting at $16.37 per hour.
Requirements
- High school graduate or equivalent.
- At least 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multitask.
- Creative thinking.
- Ability to maintain composure under pressure.
- At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
- Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
- Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Ability to remain in a stationary, upright position for 80% of the time.
- Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet; climb and descend ladders; kneel, bend, twist, and stoop; move across the sales floor and between the sales floor and stock room; and communicate and exchange accurate information with customers, managers, and coworkers.
Nice To Haves
- College experience preferred.
Responsibilities
- Ensure crew members provide customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
- Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
- Assist with receiving, unpacking, and organizing new stock so items are placed efficiently on the sales floor.
- Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
- Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
- Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
- Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
- Partner with the store leadership team on merchandising procedures and World Recovery.
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
- Perform other responsibilities as determined by the Store Manager based on store needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
