Support Lead Part Time

Five Below•San Diego, CA

3d•Onsite

About The Position

The Support Lead helps oversee store associates and daily operations while ensuring customers receive excellent service. The role trains crew members in the B.E.S.T. customer service experience, supports onboarding and ongoing associate training, and assists with receiving, unpacking, and organizing stock. When needed, the Support Lead serves as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening or closing procedures, supports merchandising and World Recovery, works to drive sales and control expenses, and performs store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs. This is a part-time, hourly position with a starting pay of $18.25. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The role involves frequent movement around the sales floor and stock room, lifting and placing merchandise, using ladders, and remaining upright and stationary for much of the workday.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; ascend and descend ladders; kneel, bend, twist, and stoop; communicate accurately with customers, managers, and coworkers; and move across the sales floor and between the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are placed efficiently on the sales floor.
Serve as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening and closing procedures, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities assigned by the Store Manager based on store needs.