Support Lead Part Time

Five Below•Sterling, IL

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering excellent customer service, maintaining operations, training associates, and driving sales. The role may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. It also includes opening and closing the store, receiving and organizing merchandise, merchandising, World Recovery, and store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs. This is a part-time, hourly position. The listed starting pay is $15.50. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout experiences.
Help oversee associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Open or close the store, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities assigned by the Store Manager based on store needs.