Support Lead Part Time

Five Below•Augusta, GA

About The Position

The Support Lead helps oversee daily store activities and associates while ensuring customers receive excellent service and a fast, friendly checkout. The role supports merchandise receiving and stocking, sales and expense control, merchandising, store recovery, associate onboarding and training, and store maintenance. The Support Lead may act as Manager on Duty and take responsibility for store operations, staff, customer service, and urgent issues. The role also includes opening or closing the store, including securing cash, locking doors, and setting alarms. Additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; kneel, bend, twist, and stoop; move around the sales floor and stock room; and remain stationary and upright for 80% of the time.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure guests have a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operate the cash register and assist customers on the sales floor.
Retrieve, stock, and put away merchandise, including using ladders and working in the stock room.