Support Lead Part Time - Littleton, CO

Five Below•Littleton, CO

2d•Onsite

About The Position

The Support Lead helps oversee store associates and daily store activities while ensuring excellent customer service and efficient operations. The role trains and supports associates, assists with merchandising and stock handling, drives sales, controls expenses, and performs store maintenance. When needed, the Support Lead serves as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening or closing procedures, including securing cash, locking doors, and setting alarms. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure guests receive a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are efficiently placed on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening and closing procedures, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities determined by the Store Manager based on store needs.