Support Lead Part Time

Five Below • Modesto, CA

17h • Onsite

About The Position

The Support Lead helps oversee store associates and daily store activities while ensuring excellent customer service. The role trains and supports associates, assists with merchandise receiving and organization, contributes to sales and expense control, and partners with the store leadership team on merchandising and World Recovery. The Support Lead may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening or closing procedures and performs store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
• Able to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; and ascend and descend ladders.
• Able to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to frequently move across the sales floor and between the sales floor and stock room to assist customers and handle merchandise.
• Able to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
• Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain stationary in an upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout service.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Take on additional responsibilities as determined by the Store Manager according to store needs.

Benefits

• The posting directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not detailed.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED