Support Lead part Time. 236- Stafford, VA

Five Below • Stafford, VA

1d • Onsite

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering customer service, merchandising, and operational results. The role trains and supports associates, assists with receiving and organizing merchandise, and may act as Manager on Duty. It also includes opening and closing the store, supporting sales and expense control, and performing store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs.

This is a part-time hourly position in Stafford, Virginia, with a starting wage of $13.27. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information; and move across the sales floor and between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members deliver personal, friendly customer service and train the crew on the B.E.S.T. customer service experience.
• Help oversee daily activities of store associates and support effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The job posting directs applicants to Five Below's benefits site for information about available benefits and perks, including health coverage and financial and personal wellness support.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED