Full Time Support Lead- Upper East Side

Five Below•New York, NY

About The Position

The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing store associates and, where applicable, Front End Leads. While serving as Manager on Duty, the Support Lead handles key store functions, models leadership behaviors, and helps deliver results, drive performance indicators and build brand loyalty. The role focuses on customer service, front-end operations, cash management, sales, cleanliness, and safety, while supporting the management team and Five Below’s values.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.

Nice To Haves

College experience preferred.

Responsibilities

Deliver excellent customer service and ensure associates create positive customer experiences.
Lead front-end operations and ensure customers receive fast, friendly checkout service.
Work toward customer satisfaction score goals set by the District Manager.
Train staff in the High Fives of Customer Service and assist with training, coaching, supervising, and developing associates.
Maintain store cleanliness, recovery, and readiness for customers; perform store maintenance such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform opening and closing procedures and carry out Store Manager duties in the manager’s absence.
Review corporate communications and respond accordingly; partner with supervisors or the corporate office regarding store issues.
Drive sales and key metrics, including sales, average dollar sale (ADS), customer satisfaction scores, and expense control.
Support payroll processes and help ensure payroll remains within budget.
Assist with merchandising, front-end and queue merchandising, receiving, and stocking.
Unload trucks, check in shipments, stage merchandise for the sales floor, and pack out merchandise.
Handle cash according to procedures, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
Ensure compliance with Five Below standard operating procedures and Human Resources policies and procedures.
Support store services such as ear piercing, balloons, and buy online, pick up in store.
Operate the cash register frequently.
Move merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet.
Frequently use ladders and kneel, bend, twist, stoop, and move between the sales floor and stock room.
Remain in a stationary, upright position for 80% of the time.
Communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone; identify and understand email and printed instructions.