Support Lead Part Time - Wheat Ridge, CO

Five Below•Wheat Ridge, CO

5d•Onsite

About The Position

The Support Lead helps oversee daily store activities and associates, ensuring strong customer service and efficient store operations. The role supports customer-service training, merchandise receiving and organization, sales and expense control, merchandising, and associate onboarding. The Support Lead may act as Manager on Duty and manage store opening or closing procedures. The position also includes routine store maintenance and other responsibilities assigned by the Store Manager according to business needs. This is a part-time hourly position in Wheat Ridge, Colorado, with a starting rate of $17.79. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. Candidates must be at least 18 years old and able to perform the essential job functions, with reasonable accommodations as applicable.

Requirements

High school graduate or equivalent.
At least one year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds; place or remove merchandise at heights of 5–10 feet; and climb ladders.
Ability to frequently kneel, bend, twist, and stoop, move throughout the sales floor and stock room, and remain stationary and upright for 80% of the time.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities determined by the Store Manager based on store needs.