Support Flex Associate

Belk•Cullman, AL

10d•Onsite

About The Position

The Support Flex Associate drives sales and delivers a positive customer experience by accurately and efficiently processing inbound truck deliveries and ensuring new merchandise is ready for customers. The role also carries out outbound merchandise activities, supports facilities maintenance, maintains back-of-house organization, and works with the merchandising team to place and sign products on the sales floor. This is an hourly position. The associate helps achieve personal goals, store objectives, and daily priorities; follows operational procedures; and supports inventory accuracy through sensor tagging, product transfers, damage processing, and RFID tasks. The role assists with store merchandising and fulfillment, facilities processes, housekeeping, replenishment, and store recovery. It also involves assisting customers and store teams during peak traffic, following safety and asset-protection procedures, and contributing to a positive store culture through collaboration and knowledge sharing.

Requirements

Dedication to customer service and motivation to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Strong communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 50 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Unload truck deliveries, sort cartons by department, process merchandise, remove plastic, and hang items as needed to prepare products for the sales floor.
Follow operational processes and procedures to enhance productivity.
Apply sensor tags; complete product transfers, damage processing, and RFID tasks to support inventory accuracy.
Assist with facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Support merchandising and fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.
Maintain daily operational standards by replenishing supplies, supporting store recovery, and ensuring cleanliness.
Organize and store tools, supplies, excess stock, fixtures, and other equipment.
Use training tools and available resources, and apply feedback to build knowledge and improve performance.
Stay informed about products, promotions, policies, and store events.
Warmly acknowledge and assist customers; support the store during peak traffic and coverage periods; and complete other assigned tasks.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control and minimize risk.