Support Engineer - 6560285

Accenture•Nashville, TN

3d•Hybrid

About The Position

Accenture Flex is a fixed-duration, project-based role with work performed in the employee’s local metro area. This Support Engineer position provides Level 3 application support for Java- and Angular-based applications, troubleshooting production issues across Java services, Angular interfaces, REST APIs, and database connectivity. The role involves investigating logs and errors, debugging code when needed, querying databases, monitoring application health, and managing incidents and changes within agreed service-level agreements. The engineer will support application deployments and releases, work with development, database, infrastructure, and business teams, and document root-cause analyses and incidents. The role may include on-call and maintenance activities. The position is based in Memphis, Tennessee, and requires working onsite with the client three days per week (60%). The stated schedule is Tuesday through Saturday, 10 a.m. to 7 p.m. Central Time, including a one-hour lunch; project requirements may also require other shifts or overtime.

Requirements

Minimum one year of work experience in a development or support role.
High school diploma or GED.

Nice To Haves

Associate's or bachelor's degree in Computer Science or equivalent.

Responsibilities

Provide Level 3 application support for Java- and Angular-based applications, depending on the support model.
Troubleshoot production issues involving Java services, Angular UI, REST APIs, and database connectivity.
Analyze application logs, stack traces, error messages, and server logs to identify root causes.
Debug Java code, Spring Boot services, and Angular components when required.
Write and execute SQL queries to investigate data-related issues and validate application behavior.
Monitor application health, performance, and availability using monitoring and logging tools.
Handle incidents, service requests, problem tickets, and change requests within agreed SLAs.
Support application deployments, releases, patches, and production validation.
Collaborate with developers, database administrators, infrastructure teams, and business users.
Perform root cause analysis and prepare incident reports and technical documentation.
Identify recurring issues and recommend automation or permanent fixes.
Participate in on-call support and maintenance activities when required.