Support Engineer - 6560285

Accenture•Nashville, TN

4d•$37 - $47•Hybrid

About The Position

Accenture Flex is hiring a Support Engineer for fixed-duration, project-based work supporting a client in Memphis, Tennessee. The role provides L3 application support for Java- and Angular-based applications, troubleshooting production issues and helping maintain application health, performance, and availability. Work is performed onsite at the client three days per week (60%). The scheduled hours are Tuesday through Saturday, 10 a.m. to 7 p.m. Central Time, including a one-hour lunch. Because this is a production support position, shifts may vary and overtime may be required based on project needs. On-call support and maintenance activities may also be required. The Support Engineer will handle production incidents, service requests, problem tickets, and change requests within agreed service-level agreements. The role includes supporting deployments and releases, performing root-cause analysis, documenting incidents and technical findings, and working with developers, database administrators, infrastructure teams, and business users. Accenture Flex employees work in their local metro area onsite at the project and have access to benefits and learning resources.

Requirements

At least 1 year of work experience in a development or support role.
High school diploma or GED.
Work authorization in the United States that does not now or in the future require visa sponsorship.
Ability to work Tuesday through Saturday, 10 a.m. to 7 p.m. Central Time, including a one-hour lunch; production requirements may involve any shift or overtime.
Ability to work onsite with the client in Memphis, Tennessee, three days per week (60%).

Nice To Haves

Associate's or bachelor's degree in Computer Science or equivalent.

Responsibilities

Provide L3 application support for Java- and Angular-based applications, depending on the support model.
Troubleshoot production issues involving Java services, Angular UI, REST APIs, and database connectivity.
Analyze application logs, stack traces, error messages, and server logs to identify root causes.
Debug Java code, Spring Boot services, and Angular components when required.
Write and execute SQL queries to investigate data-related issues and validate application behavior.
Monitor application health, performance, and availability using monitoring and logging tools.
Handle incidents, service requests, problem tickets, and change requests within agreed SLAs.
Support application deployments, releases, patches, and production validation.
Collaborate with developers, database administrators, infrastructure teams, and business users.
Perform root-cause analysis and prepare incident reports and technical documentation.
Identify recurring issues and recommend automation or permanent fixes.
Participate in on-call support and maintenance activities when required.