Support Engineer

SideShift • New York, NY

6d • $120,000 - $160,000 • Onsite

About The Position

SideShift is building the operating system for the creator economy. We connect brands with creators and make it dramatically easier to discover talent, run campaigns, track performance, and pay creators. Today, more than 1M creators and 3,000+ brands use SideShift, and more than $100M has been paid to creators through the platform. Our investors and board include Reid Hoffman, Co-founder of LinkedIn. Our web app is at the center of the customer experience. Brands use SideShift to launch campaigns, discover and interact with creators, and track performance.

Requirements

• 1–5 years in technical support, support engineering, solutions engineering, software engineering, or a similar role.
• Strong technical and debugging skills; comfortable with APIs, databases, and basic SQL/code.
• Highly resourceful and willing to dig into problems yourself.
• Excited about AI agents and automation.
• Comfortable in a fast-moving startup environment.
• Willing to work 5 days/week from our NYC office.

Responsibilities

• Own and resolve technical customer issues across Intercom and Slack.
• Debug problems across our product, APIs, integrations, and data.
• Turn customer problems into agent knowledge, tools, and workflows so our AI agents can resolve them independently.
• Continuously improve our agents' ability to diagnose and solve customer issues.
• Identify patterns in support requests and eliminate the underlying problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed