Enginner Support L2 USA kansas

GSB Solutions • Salina, KS

1d

About The Position

The Support Engineer L2 provides second-level technical support to end users and corporate environments. The role is responsible for resolving incidents, implementing hardware and software, administering devices, and supporting technology infrastructure while maintaining high service levels and customer satisfaction. The position provides technical support for long-term projects from Monday through Friday.

Responsibilities

• Provide second-level technical support to end users and corporate environments.
• Execute IMAC (Install, Move, Add, and Change) activities for IT hardware and software assets.
• Work within ITIL and Agile environments and comply with SLAs and ticket management processes.
• Deploy and manage software packages using Microsoft SCCM.
• Perform manual software installations and upgrades, troubleshoot issues, and resolve them.
• Prioritize and manage multiple support requests in a fast-paced environment.
• Provide technical support for laptops, printers, mobile devices, and related peripherals.
• Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
• Manage, configure, and support email accounts and messaging services.
• Maintain accurate documentation of incidents, service requests, and technical procedures.
• Collaborate with internal teams and end users to resolve technical issues efficiently and support customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed