Support Engineer
About The Position
T1 Energy is bringing solar manufacturing back to the United States by building a domestic solar supply chain. The company operates a 5GW solar module facility in Wilmer, Texas, and focuses on advanced American manufacturing and scalable, reliable, low-cost energy. The Support Engineer is part of the Network Operations Team, which monitors and ensures uptime of KORE’s Energy Storage Systems and Battery Products. This role contributes to customer support and works with cross-functional Engineering teams to optimize system performance, control, and automation. It involves troubleshooting complex issues, coordinating and delivering customer support, improving processes, and maintaining documentation. The position is suited to someone with customer support experience and an understanding of Electrical and Controls Engineering who is motivated to ensure optimal operation of Energy Storage Systems.
Requirements
- Experience with operation of Energy Storage Systems across multiple Engineering disciplines.
- Ability to respond quickly to ensure the best customer experience.
- Ability to read and understand blueprints, drawings, and schematics.
- Proficiency in processing historical data to identify root causes.
- Experience using Linux-based operating systems.
- Familiarity with MySQL and other databases.
- Experience with cloud computing.
- Knowledge of communication and networking protocols, including TCP/IP, Modbus, and CANbus.
- Familiarity with office productivity software, including MS Word, Excel, and PowerPoint.
- Team-oriented approach and willingness to learn.
Nice To Haves
- Customer Support experience.
- An understanding of Electrical and Controls Engineering.
Responsibilities
- Resolve escalated customer support issues.
- Manage support tickets.
- Improve support processes.
- Review historical data trends.
- Automate monitoring and issue tracking.
- Coordinate across multiple departments.
- Identify root causes of problems.
- Analyze large data sets.
- Document and review information.
- Use and train others on system HMIs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
