Support Engineer Linux & Kubernetes (m/w/d)
About The Position
As part of our support team, you will ensure that our customers work successfully and are satisfied with our Linux- and Kubernetes-based products. You will handle incoming requests, analyze them in a structured manner, and systematically narrow down causes. You will also independently or collaboratively work on complex technical problem descriptions and find sustainable solutions. You will investigate errors directly on customer systems or reproduce them in internal test environments. Furthermore, you will document solutions, write comprehensible instructions, and actively develop our knowledge base. You will be in direct contact with our customers, explaining technical contexts precisely, understandably, and appropriately for the audience.
Requirements
- Experience with Linux systems and a strong interest in technical details.
- Curiosity about container and Kubernetes technologies, or ideally, initial exposure.
- Customer orientation and enjoyment of direct customer interaction.
- Ability to analyze problems in a structured manner, ideally by reading source code.
- Strong communication skills, able to structure complex issues and convey them clearly in writing and verbally.
- Independent, structured, and solution-oriented work style.
- Willingness for continuous self-development.
Nice To Haves
- Previous experience in technical support or a similar role.
- Initial practical experience with Kubernetes or containerized applications.
- Interest in open-source software and open IT infrastructures.
- Experience in reading or writing code, e.g., in Python or similar languages.
Responsibilities
- Ensure customer satisfaction by supporting them with Linux- and Kubernetes-based products.
- Handle incoming requests, analyze them, and identify root causes.
- Address complex technical problems independently or as part of a team.
- Investigate errors on customer systems or in internal test environments.
- Document solutions and create user guides.
- Actively develop the knowledge base.
- Communicate technical concepts clearly and understandably to customers.
Benefits
- Work remotely or at one of our locations.
- Flexible working hours.
- Opportunities for juniors and career changers with solid Linux knowledge.
- Support for professional and personal development.
- Diverse tasks and customer environments.
- Helpful and open team culture.
- Workation opportunities within the EU.
- Flexible vacation policies.
- Permanent employment.
- Meaningful, future-oriented work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
