Support Engineer II-Ext - AMZ9675564
About The Position
This role involves owning and resolving customer-raised product usage challenges and defects. The Support Engineer II-Ext will design and build proactively identified tools and mechanisms, providing advanced and proactive support by utilizing deep technical expertise and advanced problem-solving for the critical programmatic advertising ecosystem via specialized technical solutions to customers. Responsibilities include automating standard procedures through scripting and data APIs to analyze high-volume transaction data, developing standard operating procedures (SOPs) and internal dashboards to scale service quality, and serving as an escalation point for the most complex, cross-organizational issues.
Requirements
- Bachelor’s degree or foreign equivalent degree in Information Technology, Computer Science, Engineering, or a related field.
- Three years of experience in the job offered, as a Support Engineer, or a related occupation.
- One year of experience in demand or supply-side programmatic advertising.
- One year of experience with Amazon Quicksight and Tableau business intelligence and analytics tools.
- One year of experience with scripting and programming in languages including Python, JS, Type Script or Java.
- One year of experience working with diverse data formats to extract and analyze information including JSON and log files.
- One year of experience creating technical troubleshooting documentation and standard operating procedure (SOP) documents.
Responsibilities
- Own and resolve customer raised product related usage challenges and defects.
- Design and build proactively identified tools and mechanisms.
- Provide advanced and proactive support by utilizing deep technical expertise and advanced problem-solving for critical programmatic advertising ecosystem via specialized technical solutions to our customers.
- Automate standard procedures through scripting and data APIs to analyze high-volume transaction data.
- Develop standard operating procedures (SOPs) and internal dashboards to scale service quality.
- Serve as an escalation point, owning resolution of the most complex, cross organizational issues.
Benefits
- equity
- sign-on payments
- other forms of compensation
- medical benefits
- financial benefits
- other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
