Support Engineer II

Oracle•Kansas City, MO

1d•$42,000 - $112,600•Hybrid

About The Position

As a Support Engineer II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers. The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals. On-call coverage during and outside business hours may be required as needed.

Requirements

Effective verbal and written communication
Ability to document notes, activities, resolutions, and knowledge articles
Ability to prioritize work based on severity
Ability to balance client and business needs
Ability to collaborate across teams

Nice To Haves

Based in Orlando, FL
Based in Kansas City, MO
Based in Nashville, TN

Responsibilities

Conducting investigations on front-end applications
Capturing information
Applying fix tools
Shadowing end users
Testing workflows internally and externally
Capturing log files
Querying tables
Updating database fields
Cycling servers
Effective verbal and written communication with clients and internal collaborators
Documentation of notes, activities, resolutions, and knowledge articles
Prioritizing work based on severity
Balancing client and business needs
Collaborating across teams